Key takeaways
- You have 30 days from the decline to ask for reconsideration.
- Reconsideration is done online on the SRD website.
- Do not reapply instead of appealing.
A declined month is not the end of the road. You can ask SASSA to look at the decision again through a reconsideration request.
Common decline reasons
| Reason | What it means |
|---|---|
| Alternative income source identified | More than R624 came into your bank account that month. |
| UIF registered | Your ID shows up on the UIF database. |
| Identity verification failed | Your details do not match Home Affairs records. |
| Existing SASSA grant | You already receive another grant for yourself. |
How to ask for reconsideration
- Go to srd.sassa.gov.za and open the reconsideration section.
- Enter your ID number and cellphone number.
- Choose the declined month and the reason you disagree.
- Submit and track the outcome on the same website.
If reconsideration fails
You can appeal to the Independent Tribunal for Social Assistance Appeals (ITSAA) after SASSA’s reconsideration outcome.